Regulatory Information
Larson LLP is a trading name of Larson UK Limited, registered in England and Wales with company registration number 13434472. The firm is authorized and regulated by the Solicitors Regulation Authority, SRA no. 827159. Our registered office is at Brabies Gate Farm, Chelwood Gate, RH17 7LJ. The SRA Standards and Regulations 2019 set out our professional and ethical rules and obligations and can be viewed via the SRA website here.
Complaints
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. If you wish to make a complaint about Larson LLP then, in the first instance, please contact the attorney with whom you are working or corresponding to set out your concerns. You may also contact our Compliance Officer for Legal Practice, David Byrne, at dbyrne@larsonllp.com. We will do our best to resolve any issues at this stage, and if applicable, we will respond with our formal complaints handling procedure in writing (which is available to clients at any time on request).
If you have instructed Larson LLP and you are not satisfied with our attempt to handle and resolve matters, you may be able to ask the Legal Ombudsman to consider the issue (full contact information listed below). The Legal Ombudsman will look at complaints independently and accessing the Ombudsman will not affect how we handle your case. Most ‘consumer’ clients (as oppose to large businesses) will be able to make use of the Ombudsman scheme however there are restrictions for some larger clients. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint from us
- and;
- Within one year of the date of the act or omission about which you are concerned; or
- Within one year of when you should reasonably have known there was cause for complaint.
The Legal Ombudsman may refer your complaint to the SRA if they are not the correct body to consider the matter, as the Legal Ombudsman’s services are only available for certain types of complaints and complainants. For full details, please visit: https://www.legalombudsman.org.uk/helping-the-public/make-a-complaint/ and https://www.sra.org.uk/consumers/problems/report-solicitor.page. If you would like more information about the Legal Ombudsman, please contact them:
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9 a.m. to 5 p.m.
Email: enquiries@legalombudsman.org.uk
Write: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Please note that the Ombudsman are there to deal with concerns about the level of service received. Where there are more serious concerns that a solicitor or solicitor’s firm have been involved in professional misconduct then reports can also be made to the Solicitors Regulation Authority, the regulator of solicitors and solicitor firms. This could be for quite unusual and serious acts of misconduct such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Obviously, we do not anticipate any such problems arising and would ask that you notify the matter supervisor straight away if you have any such concerns. You can find out more about the Solicitors Regulation Authority including their contact details and professional conduct rules on their website: www.sra.org.uk.
